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   Term & Conditions

By placing an order with Bliss Infotech (BI) ,

You, the client, agree to the following terms & conditions:

"Orders" are defined as any agreement entered into with Bliss Infotech (BI) in which money is exchanged for products or services being rendered by Bliss Infotech (BI) LLC. In the case of web design or web development projects, a document referred to as a "proposal" is provided to you and once finalized, is signed off on by you, the customer. A link and reference to the terms and conditions below is contained within all proposal documents.

 

 

WEB DESIGN

 

Bliss Infotech (BI) and the client must work together to complete the web design or web development project in a timely manner. We agree to work expeditiously to complete the web design project before or within the timeframe decided upon and outlined within the "signed proposal" document.

Our web development consultants will often issue a turnaround time in the proposal itself. The timeframe issued can vary from weeks to months, depending on the size and difficulty of the project. Timeframe estimates which are issued upon the delivery of the signed proposal strongly depend upon the involvement of the customer and their interaction. Content, files, and other materials which can only be rended by the customer are at times required in order to complete a project within the time which has been estimated. Though Bliss Infotech (BI) makes an effort to assist clients with content there are still materials which we are required to be provided with at times.

Furthermore upon the delivery of a "development link" the estimated time anticipates no revisions as we are providing you with a completed project, per the signed proposal, pending any revisions which you may have which our team will execute should they be needed. Extended revisions or additional time in which the client needs to formally produce revisions can greatly effect the time of completion. Additional work which is not initially included in the signed proposal can also extend the turnaround of a project.

 

Thus it is important to specifically note that:

  • Turnaround times are educated estimates, not guarantees
  • The turnaround time is based on the development link delivery
  • Client interaction is required to stay within expected turnaround timefram
  •  

    It must be specifically noted that Bliss Infotech (BI) is not obligated to fulfill work within any pre-determined time period. We understand the importance of developing projects on time to assist clients with their goals and deadlines and have proved, time and time again, in our ability to deliver projects in a timely manner however all dates issued are goals or estimates in which we anticipate work being completed within. Dates strongly require the interaction of the client as outlined above.

    In the event that a client is unable to provide us with the necessary materials or content for a website, Bliss Infotech (BI) holds the right to place "filler content" in the website to push the process along. Our team works with clients in a very customized and complete manner. We will offer all possible assistance in the development of content and advice so that a project can be completed the correct way.

    Bliss Infotech (BI) makes all clients aware that programming based development and development involving the construction of pages does not begin until all content has been collected and or generated. Furthermore, this fact is also suggested prior to the date of sale and once again reiterated during the content process. Without content there is no substance or design element to base the construction around, thus, it is extremely important. Bliss Infotech (BI) does however continue to work during this timeframe on graphical items, planning, management, framework, and other items involving the construction of the project. Therefore, NO TIME PERIOD after the "date of sale" and "date of signed proposal delivery" is considered lost time. Multiple items both tangible and intangible are required to bring a project to completion.

     

     

    2.0 Sale Terms | Project Termination

     

    All sales are final. Regardless of the project size, phases, project staging, payment arrangement, finance option, project success, or payment method, the full balance is considered owed upon signing the proposal or Invoice generation.

    The method of payment is outlined specifically in the signed proposal document and all remaining balances which may be owed will be charged utilizing that payment method unless we are specifically informed otherwise in writing. Clients working with Bliss Infotech (BI) also understand the delivery of payment is usually due at the delivery of the development link, or as specifically noted in the signed proposal. Project termination and our agreement fulfillment is reached upon full completion of the project. This involves Bliss Infotech (BI) producing the project, as per the signed proposal, then offering the purchasing client a revisions phase in which revisions (as defined below) are offered and executed. Project satisfaction and proof of delivery is obtained via our receipt of the signed release form which all customers are required to sign off on to fully release the website live or to be considered complete and ready to be live upon your request.

     

    2.1 Inactive Projects


    At times, Bliss Infotech (BI) clients become unresponsive or fail to provide us with the required interaction needed to complete a project. This typically involves items such as:

  • Failure to provide us content
  • Failure to provide any revisions or feedback
  • Unable to communicate (bad phone / email)

  • Bliss Infotech (BI)'s intactive-project-policy is as follows:

    Our team will attempt to contact you both over the phone and in writing multiple times for courtesy reminders as to what our requirement may be. Should we fail to communicate with you or be unable to obtain the required material as listed above within a 60 day timeframe starting from the date of request, we withhold the right to mark a project as inactive.

    Inactive projects are subject to a one-time $300.00 fee to become active again. This penalty is in place due to our strategic planning and development cycle process which is broken should the project undergo negligence on your behalf. Upon payment, the project will be activated and resumed where it had left off.
    Bliss Infotech (BI) cares about each and every client and attempts to professionally resolve any matter. Communication is key to avoiding inactivity.

     

     

    3.0 Finance Options

      Finance options are available through Bliss Infotech (BI) during certain time periods however no guarantee is issued as to when financing may or may not be available. Bliss Infotech (BI)'s finance packages involve a no-credit-check process in which the client is fully obligated to pay a full balance, plus a convenience interest on the amount stated. The current finance plans offered by Bliss Infotech (BI) are as follows, though subject to change at any time:

  • 50% down | 50% at delivery of development link (normal payment structure)
  •  

     

     

    4.0 Hosting

     

    All websites require hosting. Bliss Infotech (BI) does not require clients to purchase hosting through Bliss Infotech (BI). Many customers do elect to purchase hosting through Bliss Infotech (BI) so that our hosting benefits can be taken advantage of however it is not a specific requirement unless the project is under financing or still has a balance due. Our team holds the right to retain all files on our hosting platform until full payment has been made should the client elect to host the website independently. If an independent host is selected, the client agrees to provide Bliss Infotech (BI) with all required access that is needed to fully test, upload, and manage the website itself. This usually involves both database access and ftp access.

    Clients working with Bliss Infotech (BI) which have elected our hosting service understand that hosting begins immidiately upon purchase. Hosting is required to establish items such as placeholder pages, email accounts, and hosting test files. Hosting agreements are outlined as part of the signed proposal document and are month-to-month arrangements, without contract.

     

    4.1. Hosting Cancellations

     

    If for any reason a client decides to cancel any one of our month to month, no contract hosting packages, full ownership of the website and all of its files are turned over to the original client. The website can only be issued to the original client who pays for the website and no other web development company. All final amounts owed to Bliss Infotech (BI) for hosting will be paid the day the request to cancel has been placed and the website will be downloaded, backed up, and then forwarded to the client VIA CD rom or email, depending on the size of the website.

    Bliss Infotech (BI) is not responsible for any down time or loss of business due to the transfer of the website to another party, nor is Bliss Infotech (BI) responsible for hosting stability and business warranty due to hosting stability. Clients enter into a seperate agreement with Bliss Infotech (BI) LLC for hosting and no guarantees on hosting are provided. Bliss Infotech (BI) will provide any client no longer hosting with our party a CD which contains the entire website and / or database on a disc. Transferring and setup on 3rd party hosts is not our responsibility and is subject to additional charges.

     

     

    5.0 Revisions Process

     

    Upon the completion of the web design project and delivery of the development link Bliss Infotech (BI) allows for 1 full round of revisions from the customer. Revisions are defined as minor in scope and consist of items such as but not limited to: font sizing, positioning of text, image changes, and content adjustments. Items which are not considered revisions are adjustments such as: new pages, page renaming and complete re-working of content, structure changes in the layout of a page, the switching of a design example, template, or reference site, complete color scheme changes, website pixel changes which adjust the width of a page, or any other deep structure related adjustments. Significant requests for revisions are classified as additions and are quoted out during the revisions confirmation cycle.

    Often times, Bliss Infotech (BI) will proceed with a web development project using "latin filler text" in order to make it a viewable / tangible product. At the completion of the project per the signed proposal, we accept content to replace the filler text during the revisions phase. Items which are requested beyond the clients complete review of the website (revisions) are considered billable. We will quote the additional adjustments or additions and bill as noted above. In good faith, our team does allow for additional minor modifications prior to releasing the website live should revisions beyond the initial set be required.

    Revisions are required to be submitted as a full set to our party, in writing, which our team confirms with you in writing and will also clarify over the phone if needed.

     

    6.0 Free Logo Design

     

    Bliss Infotech (BI)'s free logo services are provided to any client who purchases a website whose billing amount exceeds 15,000.00 or more AND retains an existing hosting account with us. In the event a website purchase is that of a lesser amount the free logo design service does not qualify. Therefore, any request for a logo must meet these minimum site requirements. Furthermore, the purchasor must retain a valid hosting account with Bliss Infotech (BI) LLC in order for the "free logo" to be applicable. Logos are held to a maximum of 1 set of revisions prior to any additional charges or requests for haulting and major clarification. Our logo design process involves an interview process with the client in order to obtain accurate thoughts and ideas. Bliss Infotech (BI)'s free logo design service does not cover the establishment of original fonts, original characters, or animated pieces, though these services are available for an additional charge they are not provided VIA the free logo.

    Bliss Infotech (BI)'s discounted logo services are offered for all clients which include a process in which either 1 logo, or 3 logo options can be presented.

     

    6.1 Free SEO

     

    Any website that is built by and hosted by Bliss Infotech (BI) qualifies for free basic search engine optimization. This includes: title tags, description tags, meta-keywords, manual submission to the major search engines as determined by us, and sitemap generation. At times, Bliss Infotech (BI) may opt to also do ALT tags for websites. No additional SEO service is offered with the FREE SEO provided as a benefit to clients. Therefore, these items should not be confused with our additional marketing options.

     

    7. Quotations/Estimates

     

    Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed. All pricing issued in the "signed proposal" is exactly what the client will pay for services.

     

    8. Order Refusal | Copyright

     

    Bliss Infotech (BI) LLC reserves the right to use its sole discretion in refusing to print or produce any website it deems improper or known to be illegal. Bliss Infotech (BI) is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to Bliss Infotech (BI) for printing and/or web publication. Web development work done by our company, Bliss Infotech (BI) LLC, is also owned by the paying client. The client is responsible for all and any content posted on the website regardless of which party gathered it. We are not responsible for any e-copyright infringement. Any information sent to us, information meaning images, text, and content, is considered "legit" and will be utilized on the website. This also remains true for any artwork selected by any member of our design team. In the action of our company implementing graphics or text we will strive but not guarantee that all items placed are 100% copyright "OKed" and the client will always be responsible for any content on his or her website. Bliss Infotech (BI) also holds the right to re-use any programming constructed by our party along with any content which was generated by our team.

     

    9. Liability

     

    Bliss Infotech (BI)'s liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. Bliss Infotech (BI) warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. Bliss Infotech (BI) makes no other warranty and no actions or words of Bliss Infotech (BI) or its officers, employees or agents shall constitute a warranty. We do however guaranatee that all web design work or programming that we complete will "work" and function as designed long as the project is hosted on our servers and no FTP information is owned by the client which allows product manipulation.

    Should the client request FTP access of their website a release form is first signed off on by the client and access is given. All modifications, changes, stability, and features are then the responsibility of the client.

    Furthermore, Bliss Infotech (BI) LLC cannot and will not be held responsible or take on any liability for any website construction that does not meet local or state laws or that falls under a malicious attack such as a computer hack. All data, web programming, features, functionality, design, and construction becomes owned by the client at the time of sign off. Our company is not responsible for any stolen information gained by a hacker on a website we have built and delivered to a client. Bliss Infotech (BI) is also not responsible for any down time or loss of business due to the development time needed to produce the agreed upon product.

     

    10. Indemnification

     

    The customer represents that it has the legal right to produce all printed materials ordered from Bliss Infotech (BI). In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against Dreamcodesign.com based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by Bliss Infotech (BI) ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold Bliss Infotech (BI) harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending Bliss Infotech (BI) against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing Bliss Infotech (BI) for any legal fees and expenses it reasonably incurs in responding.

     

    11. Electronic Manuscripts/Images

     

    It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. Bliss Infotech (BI) is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until Bliss Infotech (BI) can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. Bliss Infotech (BI) does not archive your work for longer than it takes to produce the final product. Please save your work!

     

    12. Disputes & Venue

     

    All legal purposes, will have to be addressed to Bliss Infotech (BI), IT HOUSE, 3-Rajput Para, Limda Lane, Jamnagar-361001. (i.e. subject to JAMNAGAR Jurisdiction only)

    In the event that legal action is taken Bliss Infotech (BI) holds the right to "cease all work" on a project until resolve has been met; this circumstance is only valid if a project is still in any phase of development. In the event that legal action is taken after development has been completed, Bliss Infotech (BI) holds the right to "remove a project" or "remove a website" from our hosting servers in the item in dispute involves the website which was drafted and or the hosting charges involved. Bliss Infotech (BI) also holds the right to pause development of any project which enters ARBITRATION or charge-back status through any credit card merchant.

     

    13. Right to Subcontract

     

    Bliss Infotech (BI) shall have the right to assign any portion of the work required to another contracto

     

    14. Privacy Statement

     

    BAny information Bliss Infotech (BI) collects from order processing or from any inquiries is not shared with any other company outside of Bliss Infotech (BI) or our sister companies / synergies which may benefit you, the customer, with other service opportunities. Your information is only used for contact, billing, and shipping purposes. Your credit card information is only stored internally by Bliss Infotech (BI) within our internal CRM system and on secure paper documents. Should a request be presented for information to not be issued to any sister company of Bliss Infotech (BI), in writing, the request will be granted.

     

    15. Samples

     

    Bliss Infotech (BI) might use your product for samples or advertising purposes. Even in cases in which a website is "white labeled", the agreement to these terms and conditions allow us to showcase your product as part of our work. Bliss Infotech (BI) holds the right for portfolio demonstration of any product we develop without consent from any client or party.

     

    16. Billing & Payment

     

    Service Invoice will be generated for the services rendered to the client, the amount of which is non negotiable & had to be paid by the client at the stipulated time period i.e. 50% in advance & 50 % on providing client with the development link

     

    16. Billing & Payment

     

    Service Invoice will be generated for the services rendered to the client, the amount of which is non negotiable & had to be paid by the client at the stipulated time period i.e. 50% in advance & 50 % on providing client with the development link

     

    Website Updates & Site Maintenance

     

    These are charged at £65 per hour. If you want to introduce new material in the form of extra pages, additional functions, or more information than is already available on your site, this must be paid for as a new job.

     

    Payment Terms (Web)

     

    When we have finished building your site, we will put it live on our own server under a temporary name which we will give you. After we have informed you of the site's location on our server, you have 48 hours to view the site and ask for any amendments to be made. The site can be kept live for a longer period if you specifically request this. After the 48-hour viewing period has elapsed, the invoice will be issued as - apart from minor alterations or transfers onto other domain names - our work on the site is then complete. Once the bill is settled in full, we will put the site live on its own domain name, or - if you have not yet selected one - it will remain live on our server. If you possess your own domain name, we will initiate whatever process is necessary to put the site live once the bill is settled.

     

    Payment Terms

     

    All payment must be made within 30 days of completion of work.

     

     

    17. Changes

     

    Bliss Infotech (BI) may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless stated otherwise.

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    The nicely designed web pages, attractive presentation and over all look & feel of the website have really served the purpose of our business.I can proudly compare it to other companies around the world. You win my trust and I promise to create future relationships with you. 
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